Contact Us
Mailing Address
Retrotec Energy Innovations, Ltd.
Sales, Technical Support and Accounts Payable
1639 West 2nd Avenue, Unit #330
Vancouver, BC V6J 1H3 Canada
e. sales@retrotec.com
Fax: 604-737-0162
Hours: 0800-1600 PST (1100-1900 EST, 1600-0000 GMT)
Request a Quote
Call: 604-732-0142
Hours: 0800-1600 PST (1100-1900 EST, 1600-0000 GMT)
e. sales@retrotec.com
Technical Support
Call: 604-732-0142
Hours: 0800-1600 PST (1100-1900 EST, 1600-0000 GMT)
e. support@retrotec.com
Before calling, you should consult our online technical support resources for fire testing for assistance.
Retrotec's comprehensive enclosure integrity testing training provides the answers to most technical support questions. If you haven't yet completed your training, we strongly recommend this as a starting point.
Manufacturing, Warehouse, Calibration & Repair
Retrotec will repair or replace all defective equipment as covered
by the Retrotec Limited Warranty. Please contact us if you are unsure
if your equipment problems are covered.
For equipment repairs, you must contact Retrotec Technical Support prior
to shipping equipment back to Retrotec. Equipment shipped to Retrotec
without a repair authorization will not be repaired, and cannot be
tracked by our technical support system.
Repair times are typically 3-6 weeks.
All systems must be shipped to our manufacturing facility for calibration and repair work. Please include a detailed packing list. If possible, take digital photos of your equipment prior to shipping.
*Authorized Returns Only*
Ship to:
Retrotec Inc.
1060 East Pole Road
Everson, WA USA 98247
Note Please do not send back your Air Current Testers with your equipment. If they are sent to us, they will not be returned to you.
