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Equipment Repairs

Retrotec will repair or replace all defective equipment as covered by the Retrotec Limited Warranty. Please contact us if you are unsure if your equipment problems are covered.

For equipment repairs, please contact us at 604-732-0142 or at support@retrotec.com. You must contact Retrotec technical support prior to shipping equipment back to Retrotec. Equipment shipped to Retrotec without a repair authorization will not be repaired, and cannot be tracked by our technical support system.

Repair times are typically 3-6 weeks.

Support Documentation

Our Document list is currently unavailable. Please check back, we’re attempting to resolve the issues as quickly as possible. Please contact us at 604-732-0142 if you need additional assistance. We apologize for the inconvenience.

In the meantime, you can download the following documents directly from these links:
DM-2 battery problems with Firmware v2.28 or lower - Battery optimization with NiMH ver-2.28 & lower.pdf
DM-2 battery problems with Firmware v2.29 or newer - Battery problems with NiMH.pdf
Using the DM-2 remotely while the fan is running - Procedure-Run fan and use DM-2 remotely.pdf