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Frequently Asked Questions

Please browse our archive of common requests below - we are constantly updating the database with new answers! You can narrow your search using the links on the right hand side of the page, by specifying which type of question, or which related terms you wish to browse.

How do I use the DM2 Checker Program?

The DM2 Checker is included in the DM2 Driver Installation; it is designed to diagnose some simple DM2 Connectivity issues.  You can download it here.

Once it is installed it will appear in your Start Menu. 

Be sure to close FanTestic or any other programs that is interacting with the DM-2 prior to opening the DM2 Checker.

If the DM2(s) are connecting to your computer correctly it will display the number of gauges, the Gauge Serial Numbers, and the GetPressure (current pressure readings). 
Here is a list of common errors:

No Gauges attached
  • Try disconnecting and re-connecting the USB Port, and/or try another USB port.
  • Please consult the F.A.Q about troubleshooting DM2 Connectivity issues. 
Error=5, access denied
  • Select "Run as administrator" to start the DM2 Checker. (Right Click on the Program Icon, and select "Run as administrator")
DM-2 Checker crashes 
  • the UAC sometimes causes this issue, you can see your settings from: the Start>Control Panel>Action Center>Security.
  • If you have a Firewall enabled, that may be causing the issue. Try lowering these setting and trying again. 
If these do not fix the issue please contact our Tech Support for further assistance.

Q: Where can I download a trial version of Retrotec's blower door software?

You can download a copy of our software by clicking here.  This is a trial version that will expire 30 days after its initial use.

Q: How do I register for the website?


To register for the website, click on the link that says "Register" on the far right end of the upper navigation bar.  Fill out your profile with your name and a valid email address, and click "Submit."  If you come to an error page, try logging in with your new account anyway.  We may currently be experiencing an error due to our server's e-mail settings, and though you might not get a confirmation e-mail, your registration probably was accepted. Once you are logged in, visit the Community Forums to share your airtightness expertise and learn from the experiences of others in the air leakage testing industry.

Q: How do I place a purchase order?


A: Visit the Sales Request Form page, fill out the form specifying your location, what industry you belong to, and which types of equipment you are interested in purchasing, and a Retrotec employee will send you contact information for the nearest authorized reseller to your location.
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SALES & SUPPORT


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Sales
TEL: 1-855-738-7683 (toll free)
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Support
TEL:  604-732-0142
Submit Support Request

FAX 604-737-0162

Warehouse Address
1060 E. Pole Road
Everson, WA 98247

Calibration
Email calibration@retrotec.com





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